QUALIFICATION AND EXPERIENCE REQUIREMENTS**

• Holder of bachelor’s degree in a business-related field.

• Thorough knowledge of MSME banking product and policies.

• 3 years’ experience in banking

• Professional banking qualifications will be added advantage

• Knowledge of lending products and prudential guidelines.

• Ability to lead teams and deliver business results.

• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

• Resilient, Confident, and self-motivated.

Method of Application**

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs . Kindly indicate the position title on the subject line when applying

• Driving customer recruitment for micro business customers.

• Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team

• Delivery of exceptional performance through the micro business team.

• Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers.

• Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.

• Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.

• Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.

• Reviewing performance of assigned Relationship Officers and/or Branch

• Managers against micro business budgets for all assigned KPI targets.

• Continually monitoring and following up with respective micro business

• Relationship Officers and/or Branch Managers to ensure that the set Micro business targets are being achieved, and gaps adequately addressed.

• Conducting regular customer visits to enhance relationship development and

• customer maintenance, as well as growth of the business wallet.

• Monitoring and following up with micro business Relationship

• Managers/Officers and/or Branch Managers to ensure balanced growth of the micro business portfolio.

• Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.

• Monitoring performance against set targets.

• Conducting customer engagement initiatives like financial literacy, coaching and mentorship