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Commercial Manager - Bakery & Delicatessen At Majid Al Futtaim

Majid Al Futtaim

Merchandising, Retail & eCommerce full time Nairobi Posted 20 hours ago

Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East, Africa and Asia. A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to 'create great moments for everyone, every day’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 15 international markets, employing more than 33,000 people, and achieving the highest credit rating (BBB) among privately-held corporates in the Middle East. Majid Al Futtaim owns and operates 20 shopping malls, 12 hotels and three mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, City Centre malls and My City Centre neighbourhood centres, and also four community malls which are in joint venture with the Government of Sharjah. The Company holds exclusive rights to the Carrefour franchise in 38 markets across Middle East, Africa and Central Asia, and operates a portfolio of more than 160 outlets in 15 countries.ROLE SUMMARY The Commercial Manager is responsible for managing the commercial performance of the bakery, pastry, deli, and dairy departments. The role focuses on driving sales, improving profitability, and ensuring strong product availability while maintaining high standards of freshness, quality, and food safety. It includes planning promotions, managing stock and suppliers, controlling waste, and analyzing sales performance. ROLE PROFILE Develop and execute category strategies to grow sales, market share, and customer loyalty across fresh food departments. Define pricing, promotion, and assortment strategies based on customer insights, seasonality, and market trends. Optimize category profitability through margin management, waste reduction, and cost control initiatives. Lead demand forecasting and inventory strategy to balance availability, freshness, and stock efficiency. Build and manage supplier partnerships to secure quality products, competitive pricing, and innovation pipelines. Analyze market performance and KPIs to identify growth opportunities and drive data-led decisions. Drive customer experience strategy through product presentation, freshness standards, and in-store execution. Align cross-functional teams (operations, supply chain, marketing) to deliver consistent commercial execution and business targets. REQUIREMENTS Bachelor’s Degree in Business or relevant 5 – 10 years in commercial field Experience in sourcing for bakery and delicatessen is a MUST Strong business communication and presentation skills WHAT WE OFFER At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.