**SKILLS, KNOWLEDGE & COMPETENCIES ****
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Business management skills
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Credit management skills Supervisory skills
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At least 5 years as a Universal Banker in MSME business
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Lending hands on experience of at least 3 years.
Competencies Required ****
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Good communication
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Interpersonal skills
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Team leader/player
- QUALIFICATIONS & EXPERIENCE ****
Education ****
- Business related degree from a recognized university
Professional Qualifications ****
- Accounts Qualification Section 4 of CPAs
Additional Qualifications/Experience(Preferred, Not A Requirement) **
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Master’s degree
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Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growth.
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Undertake regular calls and visits to customers to ensure effective relationship management and customer satisfaction.
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Cross sell all Faulu products and services to both existing and potential clients ensuring maximum penetration and customer retention
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Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
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Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations.
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Adhere to current procedures, processes, memos and circulars as may be issued from time to time.
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Address all customer queries within stipulated Service Level Agreements (SLAs).
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Monitor the portfolio quality on a daily basis and proactively institute remedial actions.
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Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
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Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
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Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness.
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Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies.
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Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections