Reports To: Business Owner

Location: Eastern Bypass, Kamakis.

Key Responsibilities****

Operations & Customer Experience****

● Manage daily salon, spa, and barbershop operations.

● Ensure service quality, customer satisfaction, and compliance with procedures.

● Maintain facilities, equipment, and operational standards.

● Resolve operational challenges and customer concerns.

Staff Management****

● Recruit, onboard, supervise, and evaluate employees.

● Monitor attendance, productivity, and performance.

● Coach and develop staff while fostering accountability and professionalism.

Sales & Business Growth****

● Monitor sales performance and client retention.

● Identify and implement revenue growth opportunities.

● Recommend promotions, partnerships, and business improvement initiatives.

Marketing****

● Coordinate marketing campaigns and social media activities.

● Increase brand visibility, customer engagement, and community presence.

● Monitor and evaluate marketing effectiveness.

Financial & Administrative Management****

● Ensure accurate POS usage and sales reporting.

● Liaise with the accountant and support payroll processes.

● Prepare operational and performance reports for the owner.

Inventory & Procurement****

● Manage stock levels, purchasing, and supplier relationships.

● Maintain inventory records and minimize losses and wastage.

Qualifications & Experience****

● Minimum 3 years' experience managing a salon, spa, barbershop, or similar service business.

● Diploma or Degree in Business Administration, Marketing, Hospitality, HR, Beauty Management, or related field.

● Experience in staff supervision, inventory management, POS systems, customer service, and business growth.

Skills****

● Strong leadership and communication skills.

● Excellent organizational and problem-solving abilities.

● Business acumen and commercial awareness.

● Proficiency in Microsoft Office and POS systems.