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Sdr Supervisor (Nairobi, Kenya)

Solvo Global

Customer Service full time Nairobi County, Kenya Posted 7 hours ago

πŸ”Ή SDR Supervisor (Nairobi, Kenya) πŸ’° Compensation: 120,000 KES + commissions + benefits (as part of Solvo) πŸ“ Location: Nairobi, Kenya

πŸ“Œ Role Description We are seeking an SDR Supervisor with proven experience in supervising sales teams, responsible for leading, developing, and comprehensively managing a team of SDRs. This role ensures the achievement of objectives and the alignment of daily operations with the business strategy.

🎯 Responsibilities

Lead and manage the assigned team of SDRs Ensure individual and team KPIs are met Coordinate the team’s daily operations Develop the team through coaching, 1:1s, and performance improvement plans (PIPs) Oversee the quality of interactions and processes Conduct ongoing training (shadowing, role-plays) Prepare operational reports Implement continuous improvement strategies

πŸ’Έ Commission Structure

Based on team performance Triggered at 80% achievement Key metrics: IAs and PCA

βœ… Requirements

+2 years of experience as a Supervisor in sales environments (MANDATORY) Experience leading SDR, sales, or training teams Advanced or fluent English (ESSENTIAL) Strong leadership and decision-making skills Analytical approach focused on KPIs Excellent communication skills with a focus on coaching Ability to manage large teams

🎁 Benefits

Competitive salary: 120,000 KES + attractive commissions Opportunity for professional growth

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