Ideal Job Specifications

• Undergraduate degree in Computer Science /Information Technology - Minimum Upper 2nd Class honours.

• Three year's practical proven experience in installation, setup, support and troubleshooting of any POS Application across all layers. Preference given to Tieto, XInfotech and CyberSource. Experience in supporting core banking system, will also be an added advantage. 

• Proven experience in supporting banking channels

• Proven Experience in SQL Scripting

• Proven experience in systems analysis, design, implementation and support Working knowledge of Card Industry Security Standard – PCI-DSS

• Proven knowledge of banking operations, operations in business units and business impact analysis  A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems. 

Accountabilities (Duties and Responsibilities)

Provide second- and third-level technical and application support for the card products family of systems and supporting environments. 

Facilitate card application performance tuning, upgrades, procedure documentation, and overall system optimisation to ensure excellent user experience and customer service. 

Resolve incidents causing service interruptions promptly and effectively, in line with defined SLAs. 

Ensure 24-hour on-call support availability and provide remedial actions to meet service level commitments. 

Collaborate with system vendors (e.g., Tieto, VISA, MasterCard, XIT, NCR) on escalations and system upgrades to comply with regulatory requirements. 

Configure key systems to generate and maintain secure audit trails for sensitive database changes, ensuring IT governance and security. 

Identify gaps in disaster recovery, work with IT Infrastructure and Core Systems teams to implement mitigation measures, and test and document DR procedures for card systems.