Country Kenya

Business Unit Express

Job Family Field Sales

Grade RCS M

Role Title Field Sales Executive

Department Sales

Reports to Area Sales Manager

Role Purpose

The job holder is responsible for the revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.

Accountabilities

Skills/ Qualifications

Bachelor Degree /Tertiary Education or related work experience in related discipline and 0-2 years of experience in related field.

Entry level professional contributor.

Understands fundamental concepts and theories.

Adequate knowledge of industry practices.

Impact

Contribute to projects and assignments that have some impact on the department.

Problem Complexity / Process

Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a ‘personal service’. Develop an Annual customer call cycle Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development). Act as the customers’ main point of contact

Customer / Stakeholder

Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’. Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.

Autonomy

Make decisions during negotiation with customers related to volume and discount levels as well as additional services offered. Propose discount agreements to the Sales Manager for approval. Work under general supervision with regular review following established procedures.

People Management

May provide general guidance/direction to or train junior level personnel in Associate roles

DHL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. All qualified applicants will receive consideration without regard to race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law.

Fraud is on the rise! Be aware of outside firms impersonating the DHL via phishing email, unofficial social media channels or 3rd party websites. We never charge fees or ask for money or banking information to apply for positions, nor do we ask sensitive personal information such as passport numbers or social security information as part of our interview process. If you suspect any fraudulent activities, please reach out to us at ke.claimscomplaints@dhl.com

Please do NOT send your CVs/Resumes to the email above, it will not be reviewed**

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