Stakeholder Collaboration**

• External: Liaison with Ground Handling Agents and airlines for flight turnaround, apron/airside operations, and shipment recovery.

• Internal: Work with Operations and other departments to resolve customer issues and improve processes.

Skills And Qualifications**

• Leadership competencies: Accountability, Strategic Thinking, People Development, Adaptability, Collaboration, Customer-Centric Leadership, Resilience.

• Proven experience supervising and motivating teams.

• Strong understanding of DHL products and operations.

• Excellent communication and interpersonal skills.

• Ability to plan, organize, and control under pressure.

• Minimum 5 years in management within express/logistics/aviation.

• University degree in Business or Logistics (postgraduate preferred).

• Certification in Aviation Security is an added advantage.

• Operational Excellence & Compliance: Oversee gateway activities including import/export clearance, bond store operations, and shipment processing. Ensure strict adherence to customs regulations, AVSEC standards, Air-side Ops, and health & safety protocols.

• Performance & Strategic Alignment: Drive achievement of KPIs such as TT Service Commitment (Route 96), DF Compliance, and Movement On-Time Performance. Oversee scorecards and implement continuous improvement.

• Leadership & People Development: Lead, coach, and develop staff. Provide mentorship, succession planning, and foster accountability.

• Stakeholder Engagement: Build partnerships with Customer Service, Commercial teams, airlines, customs authorities, and Ground Handling Agents.

• Innovation & Continuous Improvement: Drive digitization, automation, and process optimization. Implement new SOPs and contracts.

• Audit & Governance: Manage audits (Global SOP, CRISP, AVSEC, DG, SALT) and ensure corrective actions are executed promptly.