Knowledge, Skills and Experience Required**

• Bachelor's degree in Business, Banking, Finance, Economics, or a related field.

• Minimum of five (5) years' experience in Personal Banking or a related banking function.

• Strong knowledge of banking products and services.

• Experience in scheme lending, payroll lending, or check-off loan administration will be an added advantage.

Competencies Required**

• Demonstrated ability to build, manage, and influence stakeholder relationships to achieve business objectives.

• Ability to confidently engage in business discussions with key decision-makers and employees.

• Excellent communication, interpersonal, and team collaboration skills.

• Self-driven with strong attention to detail and the ability to meet strict deadlines.

• Strong leadership, planning, and organizational skills.

• Mature personality with a collaborative team-oriented approach.

• Flexibility and willingness to travel to customer locations when required.

• Excellent analytical and business development skills.

• Strong networking capabilities and sound understanding of the Personal Banking sector.

• High level of integrity, professionalism, and ethical conduct.

Scheme Administration and Operations (40%)

• Manage and supervise the operations of Loan Booking Officers, ensuring efficiency, accuracy, and adherence to established procedures.

• Confirm payroll details are accurate prior to loan approval by Regional Managers and the Credit Risk function.

• Review and confirm receipt of stop orders within stipulated timelines, verify that check-off deductions have been effected, and ensure all required data capture is completed to facilitate the release of take-home pay.

• Advise on the final disbursement of loans through CAD, ensuring disbursements are supported by appropriate data capture.

• Supervise the submission of changes to pay points to the respective institutions.

• Ensure timely crediting of customer deductions upon receipt of funds by the Bank after monthly payroll closure.

• Liaise with approvers to facilitate timely approval of loan applications.

• Follow up to ensure timely disbursement of Personal Banking check-off loans through CAD.

• Handle loan application exemption requests from branches in liaison with Regional Relationship Managers and Credit Risk.

• Review and take immediate remedial action on under-deducted and unbooked loans once check-off payments are received by the Bank.

• Ensure monthly by-product reconciliations are conducted and all identified discrepancies are resolved within a reasonable timeframe to mitigate potential loss provisions.

• Coordinate loan restructuring activities where necessary, ensuring adequate repayment capacity exists.

• Coordinate regular training initiatives in collaboration with the Credit Analysis team to strengthen onboarding processes, enhance credit analysis, and improve overall scheme administration.

• Maintain a register of identified gaps within the scheme lending process and ensure it is utilized to support training programs and inform Human Resource interventions.

Loan Booking Management (20%)

• Lead a team of Loan Booking Officers to ensure all disbursed loans are fully booked under the check-off arrangement within the respective payroll departments.

• Communicate the booking status of all monthly loan disbursements to branches.

• Collate loan schedules on each payroll date, conduct analysis, and follow up on loans that have been adopted, reduced, or dropped.

• Supervise follow-up activities on loan deductions to ensure timely remittance by engaging payroll accountants and Heads of Finance.

Portfolio Quality Management (20%)

• Undertake continuous clean-up of the loan portfolio to ensure reinstated customer deductions are accurately reflected on payroll records and payslips.

• Manage the performance of the scheme loan portfolio and ensure adherence to approved Portfolio at Risk (PAR) thresholds.

Risk and Compliance (10%)

• Conduct weekly callback spot checks on sampled check-off loan applications to confirm callback forms are properly completed and actual callbacks are conducted with applicants’ immediate supervisors to verify the absence of pending disciplinary issues.

• Supported by a team of loan officers, ensure all loan documents, salary statements, and scheme documentation are properly authenticated and any suspected fraudulent activities are escalated promptly.

• Make recommendations to the Director – Consumer Banking and Director – Credit regarding schemes that should be discontinued due to fraud concerns or misalignment with the Bank’s risk appetite.

• Recommend withdrawal of lending discretion from Scheme Officers who fail to adhere to onboarding processes or who engage in fraudulent activities.

• Ensure all scheme activities comply with legal, regulatory, and internal policy requirements.

Other Responsibilities (10%)

• Liaise with internal and external stakeholders across various sectors.

• Update and advise the Director – Consumer Banking on the progress of Personal Banking business within assigned institutions.

• Perform any other duties assigned by the line manager.