Key Responsibilities

Project & Workflow Management

Create and manage detailed project plans with defined timelines and clear milestones

• Prioritize, assign, and track work to ensure deadlines and goals are met Monitor daily team activities and provide daily support to team members- Hold stakeholders accountable for commitments, deadlines, deliverables, and project outcomes, including individuals who do not report directly to this position. Anticipate risks, identify roadblocks, and collaborate with leadership to solve critical issues

Performance & Reporting

Track and report on project progress and resultsPartner with leadership to refine and expand automation and development KPIsCommunicate proactively with leadership and provide regular KPI updatesDevelop, maintain, and standardize SOPs, training guides, and other departmental resources

Collaboration & Leadership

Collaborate with leadership on workflow changes before implementing to ensure consistency across departmentsAssist the RCM Services and IT Services teams as neededReinforce new processes and department-wide initiatives to ensure smooth adoptionSupport recruitment, onboarding, and performance managementModel Medbill’s Core Values and foster a collaborative, supportive, productive, and accountable team cultureFacilitate communication with all stakeholders involved in projects, including vendor integrations, customers, staff, and leadership

** **

Ownership & Initiative

• Proactively identify opportunities for improvement without being directed
• Drive projects forward with minimal supervision
• Escalate issues early and propose solutions rather than waiting for direction
• Demonstrate urgency and bias toward action
• Independently follow up with stakeholders to maintain project momentum

Communication & Responsiveness

• Maintain consistent availability during established working hours
• Respond to leadership and stakeholder communications within agreed service levels
• Provide proactive status updated without prompting
• Surface risks, blockers, and missed deadlines immediately
• Facilitate difficult conversations and hold stakeholders accountable for commitments

** **

Key Competencies

Ability to lead and coach team members effectively- Collaborative, team-oriented, and dependable

• Professional verbal and written communication
• High attention to detail and accuracy Proven organizational and prioritization skills- Critical thinking and problem-solving ability

Remote Work Requirements

• Proven success working in a fully remote environment
• Demonstrated ability to self-manage priorities and workload
• Strong written communication skills
• Comfortable operating with limited oversight and evolving priorities
• Availability during established Eastern Time business hours is required.
• Candidates must also be able to actively participate in meetings, respond to stakeholder requests, and support project execution during core working hours.

Qualifications

• Active PMP certification required
• Additional Agile, Scrum Master, PRINCE2, or related certifications are preferred Previous project management experience, preferably in healthcare, automation, or software developmentExperience with project management tools (e.g., Azure, Jira, MS Project)Strong knowledge of project management methodologies (Agile, Scrum, Waterfall)

Success Looks Like

** **

Success in this role means becoming a trusted leader who consistently drives projects forward, removes obstacles, and ensures teams remain aligned, accountable, and focused on results.

To support long-term success, a structured development plan will be established during onboarding, including 30-day, 60-day, 90-day, 6-month, and 1-year milestones with clear expectations, learning objectives, and performance goals.

By the end of the first year, a successful Project Manager will:

• Maintain accurate project plans, timelines, and priorities across multiple initiatives.
• Proactively identify risks, dependencies, and roadblocks and drive resolution before they impact delivery.
• Provide consistent, timely communication and project updates to leadership and stakeholders.
• Establish strong working relationships across Automation, Development, Operations, and Leadership teams.
• Improve accountability by ensuring commitments, deadlines, and action items are clearly tracked and followed through.
• Contribute to the development of project management standards, reporting, documentation, and operational processes.
• Successfully deliver projects that support Medbill's strategic objectives while fostering a culture of collaboration, ownership, and continuous improvement.
• Operate with a high degree of independence, initiative, and professional judgment while maintaining alignment with organizational priorities. Ensure project commitments are tracked, communicated, and completed with minimal leadership intervention.

This role may not be a fit for individuals who:

** **

Prefer highly structured day-to-day direction.

Wait for assignments rather than identifying next steps.

Avoid difficult accountability conversations.

Struggle with proactive communication or follow-through.

Prefer individual contributor work over cross-functional leadership.

***Candidate must have proper working Home Network to be eligible 

** **

Starting Pay: Ksh 750**/****hour **

** **