Established in 1997, Lion's SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare servicesThe ICT Manager will lead the development and management of all IT-related systems, infrastructure, and services at LSEH. This position is critical for ensuring the hospital’s operational efficiency, data security, and continuous digital innovation to enhance service delivery. Key Responsibilities: ICT Strategy and Planning: Develop and implement ICT strategies aligned with the hospital’s goals and operational needs. Manage the ICT budget, ensuring optimal resource allocation. Stay updated with trends and technologies relevant to healthcare. Network and Systems Management: Oversee the installation, configuration, and maintenance of all hardware, software, and networks. Ensure uptime, performance, and reliability of ICT infrastructure, including hospital management systems (HMS) and electronic medical records (EMR). Manage servers, data storage, and backups to ensure data integrity and availability. Cybersecurity and Compliance: Implement cybersecurity protocols and risk management strategies to safeguard data and systems. Ensure compliance with data protection laws and industry regulations. Conduct regular system audits and vulnerability assessments. Support and Training: Provide technical support to staff and troubleshoot ICT issues promptly. Organize training programs to improve staff proficiency in using ICT systems. Vendor and Stakeholder Management: Manage relationships with ICT vendors and service providers. Collaborate with internal departments to understand their ICT needs and provide solutions. Innovation and Project Management: Lead digital transformation projects to enhance patient care and operational efficiency. Manage ICT projects from inception to completion, ensuring timelines and deliverables are met. Qualifications and Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (Master’s degree is a plus). Minimum of 5-7 years of experience in ICT management, preferably in healthcare or a similar setting. Proven experience in managing ICT infrastructure, networks, and software systems. Familiarity with healthcare technologies (HMS, EMR, etc.) and data security protocols. Technical Skills: Expertise in network administration, system management, and database technologies. Strong understanding of cybersecurity principles and practices. Experience with cloud technologies and digital transformation projects. Proficiency in project management tools and methodologies (e.g., Agile, Prince2). Soft Skills: Strong leadership and team management abilities. Excellent communication, problem-solving, and decision-making skills. Ability to work under pressure and meet tight deadlines. High degree of integrity and commitment to organizational goals.