At Nairobi Central Hardware Ltd, our primary mission is to create opportunities for you and to enhance our communities. To achieve this, we deliver high-quality general hardware and safety-wear products used in construction, manufacturing, home improvement, plumbing, and agriculture. Our management philosophy is centered around building a strong, sustainable relationship with you, and our entire business set-up is designed to make transactions easy and efficient.INTRODUCTION: At Nairobi Central Hardware Ltd. our mission is to provide the broadest selection of high-quality tools & accessories across Kenya & East Africa. Our product range supports the construction, manufacturing, plumbing, home renovation, & farming industries. We are passionate about delivering practical solutions & reliable service. JOB SUMMARY: We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally KEY RESPONSIBILITIES: Initiate outbound calls to existing & potential customers to generate sales. Provide clear & accurate information about our products & services to potential customers. Ask probing questions to understand & customer needs & tailor sales pitches accordingly. Accurately enter & update customer data into the Tally ERP system. Process customer orders promptly & accurately. Address customer grievances & ensure a positive experience to uphold the company’s reputation. Meet or exceed sales targets through proactive efforts & upselling techniques. Maintain detailed records of calls, sales, & customer interactions. Actively contribute to achieving long-term sales goals & customer loyalty. QUALIFICATIONS & SKILLS: Minimum of a Bachelor Degree in Sales & Marketing or Customer Service. Engineering Background with passion in Sales will be an added advantage  Proven experience as a Telesales Representative or similar role in sales. Demonstrated success in meeting or exceeding sales targets over the phone. Strong proficiency with Tally ERP or similar ERP & CRM softwares. Quick to learn new product information & effectively communicate features & benefits. Exceptional verbal communication/written & interpersonal skills. Ability to stay calm, composed, & professional, even when handling rejection or difficult customers. Strong problem-solving skills with a focus on customer satisfaction.