Main Job Tasks and Responsibilities

Receive files from customer and create patient charts within the billing software Prepare PDF files for transfer to Document Review staff Verify insurance and perform same/similar checks for DME equipment Create orders, ensuring proper data entry techniques and accuracy Assist with communication to and from the customer in regard to order reviews and insurance verification Obtain insurance prior authorizations for customer Request documentation from referral source on behalf of our customer via phone, fax, or email Prioritize orders based on customer guidelines and preferences Prepare and send Certificate of Medical Necessity to referral source Follow and implement all customer guidelines Communicate with other Medbill departments and leadership

• Other duties as assigned

Education and Experience

• Bachelor's Degree in any relevant field or a Diploma

Knowledge of DME/HME process preferred Computer knowledge and experience Customer service experience preferred

Key Competencies

Extreme attention to detail Excellent verbal and written communication skills Reading comprehension and critical thinking skills Organized and independent Flexible and adaptable

• Sense of urgency

 Pay: Kshs 325/=