e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts - they're a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa's first full-stack automotive service, spanning all aspects of car ownership and delighting our customers at every turn in the road. Key Responsibilities Specifically, the Sales Associate-Private Seller at Peach can expect to undertake the following elements: Seller Relationship Management: Build and maintain strong relationships with sellers through personalized communication, understanding their needs, and ensuring a smooth and positive selling experience. Sales Process Management: Manage the end-to-end seller journey from initial contact to closing, ensuring all processes are executed in line with company standards and policies. Seller Guidance & Support: Act as the primary point of contact for sellers, providing step-by-step guidance and addressing inquiries throughout the selling process. Vehicle Listing & Pricing Support: Assist sellers in listing their vehicles effectively, including providing pricing guidance based on market trends to drive successful sales outcomes. Negotiation & Closing Support: Coordinate negotiations and support the closing process to ensure accurate representation and successful transactions. Customer Experience Excellence: Clearly communicate the selling process, educate sellers on platform features, and proactively resolve concerns or disputes to maintain high satisfaction. Cross-functional Collaboration: Work closely with internal teams to resolve operational or technical issues impacting sellers and ensure seamless service delivery. Reporting & Performance Tracking: Track and report on key performance metrics related to seller activity and sales performance to identify improvement opportunities. Must-Have Qualifications Skills, Knowledge and Expertise Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience) At least 3 years of experience in sales, customer experience, or a related field Experience using CRM systems and sales tools to manage leads and customer interactions Strong customer relationship management skills, including handling inquiries and complaints Proven ability to manage customer accounts or support customer success processes Excellent verbal and written communication skills Ability to present information clearly and persuasively to customers Nice-to-Have Qualifications Experience in automotive sales or a related industry Background in retail sales or high-volume customer-facing roles Experience working in fast-paced, target-driven environments Other Job Details Competencies Ability to build trust and deliver a positive, customer-centric experience Clear, confident, and professional interaction with customers Ability to influence decisions and drive successful sales outcomes Strong follow-through and ownership of tasks and results Attitudes & Behaviors Embrace and exemplify Peach Cars’ core values of Challenge, Respect, and Ownership Proactive and solution-oriented approach to customer needs Strong sense of ownership and accountability for outcomes Resilient and adaptable in a fast-paced environment Collaborative and team-oriented mindset