History The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. The Institute was established in 1954 as a premier institute that provides management consultancy and capacity building services to corporate organizations and other institutions. Our Vision To be a distinguished continental hub of excellence in organizational and business management practices. Our Mission Is to steer and champion excellence, integrity and competitiveness in individuals and organizations throughout Africa and beyond. Our Values Excellence: To champion, promote and advocate for individual and institutional excellence in Kenya, Africa and beyond, in everything that we think, say or do. Integrity: To be a pillar and beacon of good governance; to maintain the highest ethical and professional standards, honesty, truthfulness and decorum in all our dealings with our staff, customers and the community. To champion a free, just and fair community. Innovativeness: To encourage and promote an environment that nurtures individual and institutional innovativeness and creativity, freshness of thought and the spirit of exploration and discovery. Entrepreneurship: To champion and support creation of new wealth and employment, through the spirit of entrepreneurship. Collaboration: To seek and reach out to like-minded individuals and institutions for collaborative and synergistic initiatives for the universal good of humankind.KEY RESPONSIBILITIES Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes. Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch. Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses and Membership products leveraging on digital platforms. Communicate customer and Online learner needs to the relevant departments within the Institute. Manage the Branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized. Prepare periodic reports on Online Branch progress such as Revenue growth and collections, students’ numbers; Marketing activities and membership. Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the Branch level and Online learning initiatives. Approve imprest for the branch operations. Responsible for student welfare to ensure customer satisfaction and nurture their talent. Chair the students’ welfare committee. Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process. Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online education. KEY PERFORMANCE INDICATORS Revenue Generation Exams performance Level of Staff retention Number of Student’s Complaints and Compliments Quality of service Regulatory compliance Level of inquiries and conversions Students’ progression and retention Cost Management COMPETENCIES Technical People Management skills Knowledge on Enterprise Resource Planning Knowledge on Research and Projects Record Keeping Report writing Marketing skills Public Relations Basic Accounting skills Human Resource Policies Computer Literacy Budgeting KNOWLEDGE & EXPERIENCE REQUIRED Bachelor of Business Administration Degree or any related field. Member of KIM. Six years cumulative experience, 5 years in which should be in a Managerial role. ICT qualification will be an added advantage