Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.

Role Objective

Our client, a hospitality establishment, is looking for a professional and customer-oriented Waiter/Waitress to deliver exceptional dining experiences through efficient service and excellent customer care.

Key Responsibilities

Welcome and attend to guests professionally. Take and serve food and beverage orders accurately and promptly. Recommend menu items and promote daily specials where appropriate. Ensure guest satisfaction by responding to requests and resolving concerns professionally. Maintain cleanliness and proper setup of dining areas and service stations. Prepare bills, process payments, and ensure accurate order handling. Coordinate with kitchen and bar teams for smooth service delivery. Assist with restaurant opening and closing procedures. Collect customer feedback and perform any other duties assigned by management.

Qualifications

Diploma in Hospitality Management, Food and Beverage Service, or a related field. Minimum 1 year of experience as a waiter/waitress in a busy restaurant or hospitality environment. Proficiency in hotel or restaurant management software is an added advantage.

Key Competencies

Excellent customer service and communication skills. Professional appearance with high integrity. Strong interpersonal and problem-solving abilities. Ability to work well in a team and under pressure. Flexible to work shifts.

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