Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. New Business Consultant Job Summary Responsible for accurately entering and maintaining data related to Absa Life Individual products and applications to the system and database. This role ensures that all information is captured efficiently and accurately, supporting the underwriting process and contributing to the overall effectiveness of the New Business department. The job holder will work closely with underwriters and other team members to ensure data integrity and compliance with company standards. Job role requires proven working experience in the insurance industry, with a vast knowledge of all insurance technicalities and products. Experience in a similar role with strong knowledge of Microsoft excel and underwriting systems. The job holder should have strong organisational typing and computer skills. Key Responsibilities Risk & Control Objective: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards issued or updated from time to time. Understand and manage risks and risk events (incidents) relevant to the role. Accountability: Data Capture Collate all applications and input data into excel/system to ensure all turn around times on all products are adhered to. Verify the accuracy of the data captured. Review data for errors or redundancies and make necessary corrections. Archive application forms as per our records management policy. Provide feedback and/or closure to client queries and complaints within the service benchmarks and TAT. Champion the Absa Service Standards and client experience charter that is aligned with and supports the overall business strategy. Conduct out-bound communication to clients through email, phone calls & sms. Accountability: Data Verification Cross-check data entries with original application forms and requisite documentation to ensure accuracy. Identify and correct any discrepancies or errors in data. Co-ordinate with sales team to resolve any RTSes related to all received applications across all lines Maintain a RTS register for tracking and for management reporting. Accountability: Reporting Analyse client behaviour and identify areas for improvement. Prepare daily operational reports to the Team Leader – New Business Provide various forms of analysis including thematic trends reporting monthly. Collect and analyse stakeholder feedback. Respond to all queries related to all New Businesses received Accountability: Stakeholder Management Establish and maintain effective stakeholder relationships with both internal and external stakeholders. Gathering critical information from meetings with various stakeholders and producing useful/actionable reports. Respond to all customer queries within the agreed timelines and customer service charter. Working closely with clients, intermediaries, and managerial staff. Accountability: Quality Assurance Assist in the development and implementation of efficient document management procedures and best practices. Ensure compliance with departmental policies and procedures. Identify areas for process improvement and suggest solutions. Participate in training sessions or workshops to enhance skills and knowledge relevant to document management and workflow processes. Accountability: Control Environment Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. Identify and report risk events and propose mechanisms to address risks in future. Ensure that adequate controls are in place and drive a culture of proactive compliance in the function. Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk. Ensure that there are zero findings on internal, external or regulatory audits. Accountability: Strategy Definition and Implementation Ensure the successful end-to-end execution and delivery of all tactical and strategic initiatives that contributes towards the realisation of the Business Unit strategy. Deliver on strategic solutions based on international trends, research and benchmark leaders to ensure that tactics used / strategic solutions are of utmost quality. Ensure all arears are aligning to the larger ALAK strategy. Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)