Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.We're Looking For Someone Who: Leads by example Loves solving challenges Motivates & develops teams Delivers exceptional customer service Thrives in fast-paced environments Brings energy, integrity & professionalism Key Responsibilities Lead & coach 12-18 Customer Service Professionals Drive team performance & exceed goals Ensure outstanding customer experiences Partner with QA, Training & Recruitment teams Monitor KPIs, quality & operational excellence Foster engagement, accountability & team success Qualifications At least 3 years of Leadership experience in Contact Center/Customer Service Strong communication & coaching skills Results-driven with great problem-solving abilities Strong organizational & time management skills Ability to thrive in high-performance environments Why Join Us? Grow your leadership career Work with a prestigious brand partner Make a real impact every day Lead a high-performing team