Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions - from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to - the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.In this Head of Road Freight  – Kenya position Customers Identify and develop potential, sustainable customer relationships Respond to customer enquiries / complaints Lead in engagements and strategic customer interfaces with Key Account Contacts Provide leadership in the areas of product and business development, resource utilisation, Country organization and strategic Industrial Project customer interfaces Support and co-ordinate the development, implementation and localisation of key initiatives and programmes Ensure effective pricing strategies are developed to sustain profitable growth. Co-ordinate with different departments to deliver quality service to Industrial Project customers Responsible for achieving Industrial Project Customer business targets Develop sales motivation initiatives to keep high sales performance towards the annual business target. Responsible for costs and cost structure and drives improvement measurements and actions Ensure the development and maintenance of the Industrial Project customer database and its use for identification and segmented targeting of Industrial Project customers and prospects for DGF. Share product knowledge and to provide internal support to subordinates Facilitate and support country's efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies Establish KPl's and obtain agreement & commitment from Country management Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements Carrier contact/negotiation (RFR) according to corporate policy and local requirements. Stakeholders Oversees the transport portal (Saloodo) Carrier contract/relationship     and performance management Interact with commercial team (at country level) in terms of pricing Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office) Responsible for EBIT result at country/country group level Process Defines, monitors and enforces targets to the operational units Select and assigns key positions to reach targets Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy. Defines and implements ISO standards in line with corporate instructions Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for RFR according to corporate policy Proposes IT needs Responsible for Preferred Carrier adherence Responsible for Operational KPl's People Management Determine organizations structure, roles and responsibility and performance targets for the function Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness Develop a team spirit and multitasking capabilities within the team Plan, organise and direct an efficient and effective function Develop KPl's with team members and monitor individual performance Conduct performance appraisal, including coaching. Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets Identify training needs and opportunities to develop a highly skilled functional department IP Product Manages and steers the IP (product) teams in the country Manages all country IP P&LS. Develop and maintain strong existing Industrial Project customer relations and loyalty Drives BD for IP in alignment with the Sales organization, e.g., aligns IP customer target lists, drives sales/ BD collaboration and aligns incentives. To join Industrial Project customer meetings/sales visits (potential and existing) and present company capabilities. To collect market profiling and Industrial Project customer/ competitor research & analysis activities to understand and identify market opportunities and challenges. Integrates IP into overall country/regional BD efforts and solution design and supports respective customer BD efforts Represents and bundles all non AFR/ OFR products in country management team and is partner/ go to person for other IP country organization (if partnering is required) Informs himself and seeks to replicate successful business ideas from other countries/ regions Develops IP and innovation community, actively innovates and incubates new ideas e.g., niche business in a country Is contact for and manages local implementation of global and regional product launches Is contact for IP related Business Cases Now, here is what we need from you! Degree in business Management or a related field Minimum 10 yrs in Logistics Industry Minimum 5 years' experience in Product Management/ Value Added Services Experience in management role In-depth knowledge in the Logistics industry especially the Road freight product and forwarding business and understanding of Products/ Value Added Services Proven success in a senior management role, with specific experience in selling to major global customers Commercial ability, experience and thinking in customer centric x-product solution design Capability to innovate and implement new ideas Strategic thinking skills Excellent country and regional geographical knowledge for cross-border routings Commercially astute with excellent business acumen Presentation and facilitation skills. Excellent training skills Market Intelligence. Outstanding Negotiation and interpersonal skills Project Management. People Management skills Strong Customer-facing and interaction skills Excellent Communication skills - spoken and written. Strong Leadership skills Systematic problem-solving