The customer service and support sector offers a diverse range of opportunities, with 34 current job vacancies. While hiring demand appears steady, the sector provides roles like Customer Service Officer, RECOVERY OFFICER INTERN - WESTERN KENYA, and CUSTOMER COMMUNICATION & BILLING ASSISTANT, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Among roles that advertise a salary, typical pay ranges from KES 15,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 30,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
A diploma is the most common requirement, with bachelors also accepted. Most roles ask for 1 year of experience, with some requiring 2 years, and positions are mainly at entry level.
These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
The top industries actively recruiting include banking, finance & insurance, recruitment, and tourism & travel. Employers like Optimise Outsourcing and BrighterMonday Consulting are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
Responsible for resolving customer issues via online channels and over the phone
Fred Black Insurance Brokers Ltd
Fred Black Insurance Brokers Ltd is a dynamic and rapidly growing company in the Insurance Brokerage sector.
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Customer Service Representative
We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.
Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team.
作为一线服务团队的“大脑”，管理复杂案件、质量保证和现场运营。
Initiate outbound calls to corporate customer leads, introduce products, explore needs, screen for potential leads and drive deal closure; be responsible for customer follow-up and CRM record-keeping, and achieve sales targets and outbound call process metrics. Requirements: clear communication skills, strong stress tolerance, goal-oriented mindset
Customer Care Executive - Specialist Medical Clinic, Nairobi
A well-established specialist clinic in Nairobi seeks a warm, articulate and highly organised Customer Care Executive. You will be the voice of the clinic: the first person our patients speak to and the person who keeps every booking, message and record in order.
Customer Experience Representative
You'll be the voice of Reliance Broadband. You'll help customers with account, billing and connection issues and make sure every customer ends the conversation happier than they started.
KPI Management and Monitoring Staff at an International Car Finance Company