Established in 1997, Lion's SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare servicesKEY DUTIES AND RESPONSIBILITIES Respond to customer issues in a timely manner and in line with the organization's policies. Manage a large number of calls and emails. Use all forms of communication to build, maintain, and manage the hospital's reputation. Communicate key messages clearly to clients to ensure comfort and maintain goodwill. Monitor publicity, conduct research on client concerns and expectations, and report findings to management. Liaise with colleagues and key spokespeople while serving as a link between customers and departments. Resolve customer requests, questions, and complaints by analyzing situations and using resources effectively. ACADEMIC QUALIFICATIONS AND ESSENTIAL ATTRIBUTES Bachelor's Degree or Diploma in Public Relations/ Customer Service from a recognized institution. Multi-task oriented. Excellent communication skills and problem-solving abilities. Experience in a hospital set-up will be an added advantage. 2 years' experience in the same field. Interpersonal skills. Professionalism and integrity.