Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.Job Description To lead the Service Operations Centre (SOC) in ensuring the continuous availability, performance, and stability of enterprise IT services. The role drives operational excellence through effective incident, problem, and service management practices, enhances observability and monitoring capabilities, and ensures robust operational governance and reporting. Working closely with internal stakeholders and external vendors, the incumbent fosters strong cross-functional collaboration, strengthens service resilience, and develops team capability to deliver reliable, secure, and customer-focused 24/7 IT operations. Qualifications Type of Qualification: First Degree Field of Study: Information Technology, Computer Science or related field ITIL Foundation/Intermediate certification is preferred. Experience Required 3-4 years Experience in IT operations/Service operations centre, with at least 1 year in a supervisory role. Proven track record in leading 24/7 Service Operations Centre, ensuring the stability, availability, and reliability of enterprise IT services. Understanding of the various IT disciplines and how they relate to each other. Experience gained in analysing statistics and other data, interpreting and evaluating results, and creating reports and presentations for use by others. Skilled in monitoring and observability, leveraging tools such as Prometheus, Instana, Grafana or equivalent platforms to maintain transaction health dashboards and proactively detect anomalies across core banking applications. Effective in vendor and cross-functional coordination, managing relationships with infrastructure, cybersecurity, application support, and third-party providers to resolve issues and maintain service quality. Experience in fast‑paced, mission‑critical environment, strong background in banking systems operations, including core banking platforms, payment gateways, transaction monitoring, and regulatory compliance systems. Demonstrated ability to produce and manage operational reports and metrics, including daily dashboards, SLA compliance reports, and executive summaries for IT leadership. Strong background in governance and compliance, ensuring adherence to ITIL frameworks, SLA/OLA commitments, and regulatory requirements specific to financial institutions Additional Information Behavioural Competencies: Articulating Information Checking Things Documenting Facts Establishing Rapport Examining Information Following Procedures Interpreting Data Team Working Technical Competencies: Business Continuity and Disaster Recovery Planning Business Process Improvement Data Analysis Data Integrity Project Administration Skills Project Maintenance