Apenia MFB is a Pan-African digital bank that aims to transform the financial landscape for African youth and informal micro-enterprises. By utilizing technology, creativity, and community, we are revolutionizing the African financial industry.Ensure exceptional customer experience and drive customer satisfaction across all touchpoints of our digital banking platform. Requirements Bachelor's degree in Business or related field 3+ years experience in customer success or account management Experience in financial services preferred Excellent communication and problem-solving skills