Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group's capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group's operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.KEY RESPONSIBILITIES: Lead the development and execution of the diaspora banking strategy to drive business growth and profitability.  Identify and develop new markets, partnerships, and commercial opportunities across the global diaspora segment.  Design and deliver innovative, digitally enabled products and solutions tailored to diaspora customer needs.  Leverage digital platforms and strategic partnerships to provide convenient, competitive, and scalable offerings.  Drive growth in deposits, liabilities, and customer acquisition across the diaspora portfolio.  Strengthen customer relationships through targeted engagement, service excellence, and tailored value propositions.  Enhance the bank’s market positioning as the preferred financial partner for diaspora communities.  Provide strategic leadership to the team by delivering direction, coaching, performance management, and fostering a high‑performance culture anchored in accountability, innovation, and customer focus. Monitor Global market trends, competitor activity, and customer insights to inform strategy and continuous improvement. Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties MINIMUM POSITION QUALIFICATION REQUIREMENTS Academic & Professional Bachelor's Degree in Business or any relevant field from a recognised Institution Professional Qualification - Project management or business field (Added Advantage) Master's Degree in Business (Added Advantage) Experience 6 years of working Experience 6 years of working experience in Sales 6 years of working experience in Customer Service 6 years of working experience in Credit 6 years of working experience in Relationship Management 5 years of working experience in Banking Operations