In 1999, we introduced coffee drinking and gourmet cafÃÂé culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move - weâÂÂre building branches and creating jobs all over East Africa, working to bring the Java experience closer to you. Our coffee houses would not be what they are without the effort, commitment and passion of the Java House team who make sure each branch is a place where everyone feels at home. Quality and professionalism are deeply rooted in our culture and we ensure that every cup poured and every plate served is a reflection of our promise of offering only the best.DUTIES & RESPONSIBILITIES: Oversees all branch operations with a special focus on the barista counter. Coordinates and supervises production and service of quality beverages and serve fresh bakery. Coordinates training at the branch level on achieving Coffee Excellence and consistency among all the branch staff. In charge of trainee baristas at branch level, through regular trainings and assessments/evaluations. Advices management on counter equipment performance and replacement need. Monitors the branch food/beverage cost in relation to counter products. Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. Handling customer interactions at various levels of customer touch points. Consistently follows the set Standard Operating Procedures (S.O.Ps) during production. Maintains a clean, tidy and working counter at all times. Doing the daily stock take of counter products at the end of the shift. Collaborate with other team members to ensure a positive customer experience. Ensuring sufficient supply of products for sale in the counter by doing sufficient back up. Ensuring all take-away and eat in orders are dispensed promptly according to the order docket. Arranging the pastry case and ensuring that it is always clean. Reconfirming of orders done on Vuka. Controlling of wastage. Ensuring there is enough change at all times. Maintaining shift float money and ensuring no shortages. Timely closure of counter variances. Taking care of counter machines. Ensure countable daily stock are done correctly. Carry out any other task as may be instructed by your supervisor. QUALIFICATIONS: Ability to think and make quick decisions under pressure, strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work cohesively with fellow colleagues as part of a team. In-house training in baristaring and service. Excellent customer care technique and application. Excellent written and verbal communication skills.