I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Roles & Responsibilities Key Responsibilities: Process customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures. Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments. Receive outward cheques, VAT and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing. Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security. Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls. Cross- sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth. Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests. Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits. Academic Qualifications: Bachelor’s Degree in Business, Banking or related field. Work Experience Required: At least one (1) year relevant experience in a similar role in a similar sized organization. Excellent communication and interpersonal skills. Ability to speak Chinese language.