At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS OUTSOURCING SOLUTIONS Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives. FINANCE & ACCOUNTS OUTSOURCING To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business. PAYROLL SOLUTION Outsourcing payroll is a common strategic practice for employers for many reasons. Perhaps most importantly, the decision saves valuable time, cutting hours of administrative work each pay period. QUALIFICATIONS: Degree or Diploma in Business Administration, Finance, Marketing, or a related business field. At least 4-6 months of experience in a Call Center or Debt Collection role. Good computer skills and proficiency in Microsoft Office applications. Strong communication, negotiation, and customer service skills. RESPONSIBILITIES Contact customers to collect outstanding debts on behalf of the company. Negotiate payment plans with customers. Identify customer needs, answer customer questions, and resolve issues. Send reminders for upcoming or missed payments through phone calls and text messages.