Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.Job Description To lead client experience communications and enablement across the organisation by developing and delivering clear, consistent, and customer-centric messaging that drives awareness, understanding, and adoption of client experience initiatives. The role is responsible for embedding service standards, supporting change management and learning initiatives, fostering employee engagement, and equipping frontline teams with the knowledge and tools required to deliver seamless, differentiated client experiences that align with the organisation’s customer experience strategy. Qualifications Type of Qualification:  First Degree Field of Study:  Business Commerce, Communication, Marketing or realted field Experience Required A minimum of 7 years’ relevant experience in client experience, communications, change management, employee engagement, internal communications, or a related business enablement role. Demonstrated experience in translating client insights, customer feedback, complaints data, and service performance trends into targeted communication, engagement, and enablement initiatives that drive improved customer outcomes. Strong written and verbal communication skills, with a proven ability to engage, influence, and manage stakeholders at all levels, while effectively translating complex concepts into clear and compelling messages for diverse audiences. Proven track record in planning, coordinating, and executing client experience initiatives, communication campaigns, change management programmes, or service improvement interventions that support adoption, reinforce service standards, and enhance the overall client experience. Experience designing and delivering employee engagement, learning, awareness, or capability-building initiatives that promote customer-centric behaviours and embed a client-focused culture across the organisation Additional Information Behavioural Competencies: Directing People Embracing Change Generating Ideas Providing Insights Taking Action Team Working Upholding Standards Technical Competencies: Client Knowledge Client Relationship Management Client Servicing & Retention Crisis Communication Customer Understanding  Heart of Customer Experience Operational PlanningProcess Management Strategic Alignment & Execution Written Communication