Platinum Outsourcing & Logistics (E.A) Ltd was founded and incorporated in 2010, to lead in provision of outsourcing and logistics services. We run a subsidiary company Chania Cleaners offering cleaning , Sanitation, pest control, waste management and landscaping services. Our Mission To strive to provide quality services consistently to be the company overview benchmark in the industry. Our market position This is evident in our strong presence in most of our county region namely Nairobi, Thika, Meru, Oyani, Malakisi, Molo. Our clientele indicated in this RFI is another indicator of our market position. The company keeps its quality management systems constantly striving to improve its process and their applications throughout all sites of operation by monitoring, measuring and analyzing all its activities. All levels of management staff and employees are committed and responsible for ensuring the implementation of the actions required to achieve planned results, to comply and exceed the quality standards and to continually improve the activities in their respective areas of operation. The company’s policy commitment is communicated to employees and other stakeholder regularly. The management staff and employees of Platinum are committed to improve and ensure continued leadership in the outsourcing, logistics, cleaning and sanitation services. Our key performance indicators are:- 1.Customer Satisfaction 2. Employee Motivation 3.Environmental impact control and 4.Occupational Health and Safety concern Our operational experience is to provide similar services to large organizations both international and locally such as B.A.T. Kenya Limited, Del Monte Kenya Limited, Crown Food Industries. Our key strengths is having a strong management team, well trained and motivated skilled workers. Being a medium sized company, we provide our clients with quality, personalized, cost effective, efficient and reliable services.Job Summary: The Warehouse clerk is a pivotal role within the procurement department, acting as the primary liaison for customers and internal teams. This position ensures efficient order processing, accurate communication, and proactive issue resolution to enhance customer satisfaction and support seamless supply chain operations. Key Responsibilities: Order Management: Process and manage customer orders accurately in SAP, verifying details, pricing, and availability. Coordinate with warehouse and logistics for timely fulfillment and dispatch, monitoring status from placement to delivery. Customer Engagement: Serve as the main contact for inquiries, complaints, and feedback. Provide accurate information on product availability and delivery, proactively communicating any changes or delays. Build strong work relationships. Issue Resolution: Investigate and resolve customer issues related to orders, deliveries, quality, and invoicing, collaborating with internal departments (Sales, Logistics, Warehouse, Finance). Document all interactions. Data Accuracy: Ensure high accuracy of all customer and order data. Generate reports on order status and feedback, contributing to trend analysis for continuous improvement. Process Adherence & Improvement: Strictly follow CSL procedures, identify opportunities for efficiency gains, and ensure compliance with company and regulatory standards. Cross-functional Collaboration: Work closely with production, planning, procurement, and Logistics to ensure cohesive end-to-end supply chain operations, supporting new launches and promotions. Qualifications: Technical Skills: Proficiency in SAP SD module highly preferred. Excellent computer literacy (MS Office Suite). Key Competencies: Customer Focus: Strong commitment to exceptional service. Problem-Solving: Strong analytical and proactive problem-solving. Attention to Detail: Meticulous and accurate. Teamwork: Effective collaboration cross-functionally. Working Conditions: Primarily office-based with regular interaction with warehouse and logistics teams. May require occasional extended hours during peak periods End Date 14TH August 2026