Department

Operations / Network Infrastructure

Reports To

Director / Chief Technical Officer

Location

Head Office, with regular travel to Kwiqsurf coverage areas.

Employment Type

Key Responsibilities

• Plan and manage network expansion and upgrade projects, including new site rollouts and capacity upgrades.

• Develop project timelines, budgets, and resource plans, and track progress against them.

• Coordinate between field technicians, network operations, procurement, and HR to keep projects moving.

• Manage vendor and contractor relationships, including materials Reconciliation and installation partners.

• Track project costs against budget and report variances to management.

• Identify and resolve bottlenecks (e.g. equipment delays, OLT/port capacity constraints, permitting issues) that could delay rollout.

• Provide hands-on troubleshooting support for network elements (access points, MikroTik routers, SmartOLT/OLT devices, and other infrastructure) requiring urgent attention, working with field and network operations teams to restore service quickly.

• Prepare regular progress reports and dashboards for management review.

• Conduct site visits to monitor installation quality and project milestones.

• Ensure projects comply with company standards, safety requirements, and regulatory obligations.

• Support planning for new market/site expansion, including feasibility input and timeline estimation.

Qualifications & Experience

• Bachelor's degree or Diploma in Engineering, Project Management, IT/Telecommunications, or a related field.

• Project Management certification (e.g. PMP, PRINCE2, or equivalent) is an added advantage.

• At least 3–5 years' experience managing infrastructure, telecom, or ISP-related projects.

• Working knowledge of ISP/GPON network deployment is a strong advantage.

• Hands-on troubleshooting experience with network elements such as access points, MikroTik RouterOS, and SmartOLT/OLT systems, with the ability to respond quickly to urgent network issues.

• Proficiency in project tracking tools and Excel/reporting workbooks.

Key Skills & Attributes

• Strong organizational skills and ability to manage multiple concurrent projects.

• Effective budget management and cost-control discipline.

• Clear communication and stakeholder coordination across technical and non-technical teams.

• Problem-solving mindset with a bias for practical, on-the-ground solutions, including calm handling of urgent network incidents.

• Comfortable traveling regularly between sites.