Minimum Requirements

• 5+ years experience owning the end-to-end design, implementation and roll out of a knowledge management system is a must-have. 

• Experience working in large organisations with field staff is a plus. 

• Research capabilities and strong writing and communication skills, with the ability to simplify complex processes.

• Familiarity with tools such as SharePoint, Google Sites and Notion, in addition to intranet solutions such as LumApps, WorkVivo, Happeo, etc.

• Exposure or interest in exploring how we can leverage AI within the KM system.

• Highly organized, detail-oriented, and comfortable managing multiple tasks.

• Comfortable partnering with technology teams and excited about using digital tools to improve learning and operations.

• Strong interpersonal skills, including the ability to build trust and collaborate across teams.

• Proactive, curious, and motivated by a strong sense of ownership.

• Commitment to Food for Education’s mission and values.

Key ResponsibilitiesGovernance & standards

• Define and roll out F4E's org-wide document naming convention, folder structure and taxonomy.

• Define and roll-out F4E’s knowledge governance framework, so departments are monitored against agreed standards rather than left to self-maintain.

• Set and run a standing review cycle, held termly or quarterly to actively monitor and review departmental adherence to the framework. 

** Knowledge Champion Network**

• Build relationships across all the functions in the organisation. 

• Recruit, brief, and engage a Knowledge Champion in every department.

• Hold the network to the governance framework standard without formal line authority (this role works through influence and a mandate from the COO, not direct authority)

Knowledge Management System Roll-Out & Maintenance

• Conduct research and work alongside the tech team to roll out the desired knowledge management system. 

• Launch and maintain an intranet that is appropriate to F4E's organisational size, sector and ways of working — serving as the organisation's central knowledge hub. 

• Embed change management principles in the KM system roll-out process to ensure easy adoption, usability and relevance. 

**Analytics & Continuous Improvement **

• Monitor search analytics and feedback to identify gaps in the knowledge base e.g. do the knowledge resources reflect real workflows? Is the knowledge indexed appropriately? etc

• Track and report knowledge base usage and adoption metrics.

• Collect feedback from teams and propose improvements to both content and systems.

• Help organize knowledge-sharing forums or sessions where teams exchange lessons learned and best practices.