Key Accountabilities:

Delivery Across the Value Chain

• Manage project delivery across the Delivery CoE value chain, from validated intent through build, quality assurance, release, and operational readiness.

• Orchestrate delivery across Business Analysis, Engineering, Quality Assurance, and Change & Adoption.

• Ensure project fundamentals are in place to support successful adoption and value realisation.

• Enable effective collaboration between disciplines to ensure cohesive delivery.

• Maintain delivery momentum by managing dependencies, risks, and key decisions.

Change & Adoption Enablement

• Enable and support business-led Change & Adoption activities to ensure delivered capabilities are ready for adoption.

• Ensure change and adoption activities are integrated into delivery plans, milestones, and timelines.

• Support readiness planning including communications, training, and operational transition.

• Ensure delivery outputs enable successful adoption and sustained ways of working.

Stakeholder Engagement & Governance

• Serve as the central coordination point for delivery stakeholders ensuring clarity of roles and expectations.

• Facilitate governance forums including Steering Committees and delivery reviews.

• Provide transparent reporting on delivery progress, risks, dependencies, and trade-offs.

• Support informed decision-making through structured delivery insights.

Planning & Delivery Control

• Develop and maintain integrated delivery plans covering scope, milestones, dependencies, resourcing, and forecasts.

• Track progress and adjust plans where necessary to maintain delivery commitments.

• Ensure adherence to Delivery CoE governance and project standards.

• Ensure operational readiness and transition planning are incorporated into delivery.

Financial Stewardship

• Manage project financials including budgeting, forecasting, and cost control.

• Monitor financial performance and highlight variances early to protect investment value.

• Support investment governance and value stewardship.

Risk & Issue Management

• Identify and actively manage delivery, operational, and organisational risks.

• Facilitate resolution of complex issues through structured analysis and collaborative decision-making.

• Ensure delivery risks impacting adoption or operational readiness are proactively addressed.

Vendor & Partner Coordination

• Support sourcing activities including vendor evaluation and onboarding.

• Coordinate vendor contributions to ensure alignment with delivery milestones and outcomes.

• Ensure vendor delivery aligns with Delivery CoE standards and governance.

Delivery Excellence & Continuous Improvement

• Apply Delivery CoE standards, frameworks, and governance to ensure consistent delivery practices.

• Champion the application of project standards and delivery approaches across our wider team and with business stakeholders

• Capture lessons learned and contribute to improving organisational delivery capability.

• Contribute to the ongoing maturity of Delivery Centre of Excellence practices.

Project Manager Skills & Experience

• Minimum of 5+ years’ experience, including at least 2–3 years managing IT projects or workstreams within complex delivery environments.

• Demonstrated ability to lead delivery activities or workstream teams through moderately complex initiatives, maintaining alignment to strategic objectives and applying disciplined delivery practices across stakeholders and deliver practices.

• Strong communication skills with the ability to clearly convey delivery status, risks, dependencies clearly to both technical and non-technical stakeholders.

• Proven experience in engaging and collaborating with stakeholders, including business partners, delivery teams, and vendors to build effective working relationships

• Solid understanding of organisational change and adoption considerations, with experience supporting successful implementation and transition into operations.

• Experience applying project standards, frameworks, and governance, with the ability to learn, adapt, and continuously improve delivery practices.

• Ability to support delivery across the project lifecycle, from initiation and planning through execution and readiness for adoption.

• Broad exposure to enterprise IT landscapes including applications, integration, infrastructure, data, and cloud environments.

• Ability to operate effectively in complex, matrixed organisations and coordinate cross-functional delivery teams.

• Strong problem-solving capability with a structured approach to planning, risk management, and delivery governance.

Qualifications & Certifications:

• Bachelor’s degree in Business, Information Technology, or a related discipline.

• Recognised project management certification (PMP, PRINCE2 or equivalent).

• Agile or hybrid delivery certification (Scrum, Disciplined Agile, SAFe or equivalent) preferred.

• Change management certification desirable (PROSCI or equivalent).

• Minimum of 5+ years’ experience, including at least 2–3 years managing IT projects or workstreams within complex delivery environments.

• Demonstrated ability to lead delivery activities or workstream teams through moderately complex initiatives, maintaining alignment to strategic objectives and applying disciplined delivery practices across stakeholders and deliver practices

• Strong communication skills with the ability to clearly convey delivery status, risks, dependencies clearly to both technical and non-technical stakeholders.

• Proven experience in engaging and collaborating with stakeholders, including business partners, delivery teams, and vendors to build effective working relationships

• Solid understanding of organisational change and adoption considerations, with experience supporting successful implementation and transition into operations.

• Experience applying project standards, frameworks, and governance, with the ability to learn, adapt, and continuously improve delivery practices.

• Ability to support delivery across the project lifecycle, from initiation and planning through execution and readiness for adoption.

• Broad exposure to enterprise IT landscapes including applications, integration, infrastructure, data, and cloud environments.

• Ability to operate effectively in complex, matrixed organisations and coordinate cross-functional delivery teams.

• Strong problem-solving capability with a structured approach to planning, risk management, and delivery governance.