Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya. The Front Desk Receptionist will oversee daily front office operations, manage guest check-ins and check-outs, handle account reconciliations, and supervise housekeeping staff to ensure high standards of service and cleanliness. Responsibilities Handle guest check-in, check-out, registration, payments, and inquiries to deliver efficient, high-quality hospitality service. Perform daily account reconciliation, process orders, log guest information, and maintain accurate operational records. Supervise cleaning staff by arranging shift schedules, assigning duties, and inspecting the quality of guest rooms and public areas. Address guest feedback and resolve complaints promptly during stays to maximize customer satisfaction. Maintain front desk cleanliness, perform regular inventory checks of supplies, and ensure equipment is properly maintained. Requirements Minimum 3 years of experience in hotel front desk or customer service operations, with strong familiarity in front desk SOPs, account handling, and conflict resolution. Experience in scheduling, managing, and inspecting the quality of cleaning staff work. Physical appearance requirements: Female 168cm; Male 180cm, with a professional and elegant demeanor. Outgoing, highly service-oriented, with strong communication skills and flexible emergency response capabilities. Meticulous, responsible, and fully adaptable to shift work schedules.