Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya. RESPONSIBILITIES Answer incoming calls and respond to customer inquiries promptly and professionally Make outbound calls for follow-ups, confirmations, or service-related communication Resolve customer complaints and escalate complex issues where necessary Adhere to call center scripts, policies, and service standards Maintain high levels of customer RESPONSIBILITIES Excellent verbal communication skills Good listening and problem-solving abilities Basic computer skills and ability to use call center systems Ability to work under pressure and meet targets Prior call center or customer service experience is an added advantage satisfaction and call quality