We are a leading and innovative Information and Communication Technology (ICT) Company in Kenya that exists to give uncommon solutions for businesses and organizations so they can get uncommon results – more customers and revenue.Location: Nairobi, Kenya Working Hours: 24/7 Rotational Shifts Experience: 1–3 years in Networking / NOC Operations Reporting to: NOC Team Lead / NOC Manager About the Role We are looking for an SD-WAN NOC Engineer to monitor and support multivendor SD-WAN environments, perform first-level troubleshooting, and coordinate incident resolution while maintaining network availability and customer SLAs. Key Responsibilities • Monitor SD-WAN devices, WAN links, tunnels, alarms and network performance. • Troubleshoot connectivity, packet loss, latency, routing and device issues. • Log, prioritize and track incidents within agreed SLAs. • Collect diagnostic information and escalate issues to L2 teams. • Coordinate with ISPs, field engineers and customer teams for service restoration. • Support device onboarding, replacements, post-change validation and shift handovers. • Maintain incident updates, reports and troubleshooting documentation. Required Skills Cisco Catalyst SD-WAN (Viptela): vManage, vSmart, vBond, cEdge/vEdge, OMP, TLOCs & IPsec. VMware SD-WAN (VeloCloud): Orchestrator, Edges, Gateways, DMPO & link monitoring. Fortinet Secure SD-WAN: FortiGate, FortiManager, FortiAnalyzer, SD-WAN & IPsec VPNs. Strong fundamentals in TCP/IP, subnetting, VLANs, DNS, DHCP, NAT and routing. Familiarity with CLI, ping, traceroute, monitoring and ticketing tools. Qualifications B.E./B.Tech., BCA, B.Sc. IT/Computer Science, Diploma or equivalent experience. CCNA or relevant vendor certification is an advantage. Hands-on exposure to at least one listed SD-WAN platform preferred.