Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clients’ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.What You'll Do: Assist customers through phone, email, and text channels Resolve inquiries efficiently while delivering an exceptional customer experience Use CRM tools to document customer interactions Maintain accurate customer information in internal systems Collaborate with team members to achieve service excellence What We're Looking For: Advanced/Fluent English and French language skills (mandatory) Excellent verbal and written communication skills Strong problem-solving and critical-thinking abilities Ability to multitask and navigate multiple systems simultaneously Positive attitude and customer-focused mindset Professionalism, reliability, and eagerness to grow  Important: Only candidates with fluent French (B2+ level or higher) will be considered for this position.