Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Job Description Reporting to the HOD - Data AI Systems & Architecture, the Solution & Business Architecture Area Chapter Lead is responsible for providing strategic leadership and governance for the Solution Architecture and Business Analysis disciplines across the enterprise. The role develops and grows architecture and business analysis capabilities, establishes standards, methodologies, and best practices, and ensures the consistent delivery of high-quality business and solution designs that align with Enterprise Architecture principles, business strategy, and technology roadmaps. Reporting to the Head of Data, AI Systems & Architecture, the Chapter Area Lead provides leadership to the Engineering Managers responsible for Consumer Business, Enterprise & Public Sector, Financial Services, Technology, and Business Analysis. The role ensures consistent architecture practices across all business units while driving capability maturity, innovation, talent development, architecture governance, and continuous improvement. The Area Chapter Lead acts as the custodian of the Safaricom Business Architecture, System and Application roadmaps and the organization's solution architecture and business analysis practices, enabling delivery teams to build scalable, secure, reusable, and business-aligned digital capabilities. Responsibilities Health and Safety Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions Practice Leadership Define and own the Solution Architecture and Business Analysis strategy, operating model, and capability roadmap. Establish a unified Architecture and Business Analysis practice across the organization.  Drive continuous improvement and maturity of both disciplines.  Foster a culture of engineering excellence, innovation, collaboration, and customer-centric design.  Promote reuse of architecture patterns, business capabilities, APIs, and design assets. People Leadership Lead and develop the Engineering Managers responsible for: Consumer Business Solution Architecture  Enterprise & Public Sector Solution Architecture  Financial Services Solution Architecture  Technology Solution Architecture  Business Analysis Responsibilities include: Coaching and mentoring Engineering Managers.  Performance management.  Succession planning.  Capability development.  Workforce planning.  Recruitment of senior architecture talent.  Career progression.  Learning and certification programmes. Architecture & Business Analysis Governance Own governance across all architecture and business analysis activities by: Establishing architecture principles and standards.  Defining business analysis methodologies.  Governing architecture review boards.  Governing business requirements quality.  Defining documentation standards.  Ensuring compliance with Enterprise Architecture standards.  Ensuring alignment with security, data, AI, integration, and cloud strategies.  Managing architecture and business analysis exceptions. Business & Technology Roadmaps Provide oversight of Business Unit technology evolution by ensuring: Application roadmaps remain current.  Technology modernization roadmaps are maintained.  Legacy technology retirement plans exist.  Capability roadmaps align to enterprise strategy.  Business capability maps remain current.  Technology investment decisions align with enterprise priorities. Capability Development Develop and continuously improve: Architecture frameworks  Business capability models  Reference architectures  Solution patterns  Business analysis templates  Design standards  Reusable architecture assets  AI-assisted architecture practices  AI-assisted business analysis practices  Drive adoption across all delivery teams. Quality Assurance Provide quality oversight of: Business Requirements Documents  Solution Design Documents  Integration Designs  Non-functional Requirements  Architecture Decision Records  Solution Reviews  Architecture compliance assessments  Ensure consistent quality before governance approval. Enterprise Collaboration Partner closely with: Enterprise Architecture  Product Management  Digital Engineering  Data & AI Engineering  Cyber Security  Infrastructure  Operations  Delivery Management  Vendor Partners to ensure end-to-end solution alignment. Innovation & Continuous Improvement Champion: AI-assisted architecture  AI-assisted requirements engineering  Architecture automation  Architecture repositories  Digital twins  Architecture knowledge management  Reusable solution accelerators  Cloud, API, AI-first design  Event-driven architecture  Cloud-native architecture  Business capability modelling  Continuous architecture Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related discipline.  Master's degree in Technology, Business Administration (MBA), Enterprise Architecture, or a related field is highly desirable.  8+ years' experience in Solution Architecture, Business Architecture, Enterprise Architecture, or Business Analysis. 5+ years leading architecture or business analysis practices, chapters, or centres of excellence. Proven experience leading senior technical leaders and multidisciplinary architecture teams. Demonstrated success delivering enterprise-wide digital transformation programmes. Strong experience in Enterprise Architecture governance, application portfolio management, business capability modelling, cloud-native architectures, API-led integration, and technology modernization. Experience establishing architecture and business analysis standards, governance frameworks, and capability development programmes within large, complex enterprise environments. Professional Certifications TOGAF® Certified  TM Forum Open Digital Architecture (ODA) certification  Certified Business Analysis Professional (CBAP) or equivalent  Cloud certifications (AWS, Microsoft Azure, or Google Cloud)  SAFe Agilist, Scrum, or other Agile certification  ITIL Foundation or equivalent Functional & Technical Skills: Leadership Strategic Leadership Practice Leadership People Development Coaching & Mentoring Stakeholder Management Organizational Design Change Leadership Business Business Architecture Business Capability Modelling Business Process Modelling Customer Journey Mapping Product Operating Model Digital Transformation Portfolio Management Architecture Enterprise Architecture Solution Architecture Application Architecture Integration Architecture Cloud Architecture Security Architecture Data Architecture AI Architecture API Architecture Event-Driven Architecture Microservices Domain-Driven Design Technical Cloud Platforms (AWS, Azure, GCP) Kubernetes API Management DevSecOps CI/CD Architecture Modelling (ArchiMate, UML, BPMN, C4) Integration Platforms AI Engineering Data Platforms Enterprise Integration Patterns Governance TOGAF TM Forum ODA Architecture Review Boards Technology Standards Design Governance Business Analysis Frameworks Risk Management Behaviors & Competencies: Trusted and respected as a thought leader and change agent who can influence and persuade business and IT leaders Organizationally savvy, and understanding of the political climate of the enterprise and how to navigate obstacles and politics Strong problem-solving skills and attention to detail. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent analytical, technical, and problem-solving skills, with high-levels of creativity and a practical approach that is principle-driven Ability to balance the long-term (“big picture”) and short-term implications of individual decisions and effective at driving short term actions that are consistent with long-term goals Excellent written and verbal communications skills, able to distil complex technical concepts into simple terms, with strong persuasion skills to gain support for and establish principles, standards, and change Excellent relationship building, teamwork, and collaboration skills that enables the provision of effective support and guidance across programs Designs for scalability and reuse; anticipates future data needs; aligns architecture with organizational goals. Vendor and technology neutral –driven primarily by long-term business outcomes rather than personal preferences Regularly brings forward improvements; pilots emerging tools and evaluates fit.