We are seeking a skilled NOC Wireless Engineer to provide comprehensive managed network solutions for both Cellular/Public Safety DAS and Enterprise WiFi environments.
This role delivers advanced monitoring, management, and support services—ensuring optimal network performance, HSIA (High-Speed Internet Access) reliability, and mission-critical public safety communications infrastructure for our properties and clients.
Primary Responsibilities
Network Monitoring & Performance Management
Conduct extensive performance and traffic monitoring across Distributed Antenna Systems (DAS) and WLAN/WiFi architectures.
Monitor RF signal quality for cellular and WiFi (2.4GHz/5GHz/6GHz) to identify degradation patterns.
Implement usage data collection and generate actionable insights for both cellular and HSIA traffic.
System Administration & Maintenance
Perform scheduled firmware and software upgrades for rXg, Ruckus (SmartZone), Meraki, Aruba, and other OEM controllers.
Define and coordinate OAM (Operations, Administration, and Maintenance) routine schedules.
Maintain and update site-specific documentation, floor plans, and network maps.
Execute backup and restore procedures for network configurations and databases.
Incident & Change Management
Manage day-to-day tasks and follow-up communication to properties regarding escalated cases.
Perform technical impact analysis for proposed changes in both DAS and WiFi environments.
Conduct post-incident reviews and root cause analysis (RCA) for network outages.
Coordinate with Cellular DAS deployment and construction teams for general deployment support.
Technical Support & Troubleshooting
Diagnose equipment failures, connectivity issues, and RF interference.
Work directly with vendors (Ruckus, Aruba, RGNets, ADRF, Comba, etc.) for complex issues requiring higher-level intervention.
Assist with field service dispatching and provide remote guidance to field technicians during on-site repairs or deployments.
Required Technical Skills
WiFi & Networking Expertise
Deep knowledge of 802.11 protocols and HSIA environment requirements.
Proficiency in Ruckus (SmartZone/Cloud), Cisco Meraki, Aruba Central/ClearPass, and RGNet (rXg).
Strong understanding of VLANs, DHCP, DNS, and IP routing.
RF & Telecommunications Expertise
DAS Architecture: Knowledge of passive, active, and hybrid fiber DAS systems.
Familiarity with Public Safety Spectrum
Experience with Spectrum Analyzers and Signal Generators for troubleshooting signal interference.
Certifications & Experience
Education & Certifications (preferred but not required)
CompTIA Network+, Cisco CCNA, or equivalent.
CWNA (Certified Wireless Network Administrator) or OEM-specific (e.g., Ruckus RAC/RAS, Meraki ECMS1 or CMNO).
DAS Specific: iBwave Level 2 (preferred) or iBwave Public Safety.
OEM Certifications: ADRF, Comba, JMA, or CommScope.
Work Experience
Minimum 2 years in a NOC environment or RF/Telecommunications role.
Proven experience in DAS deployment and Enterprise WiFi troubleshooting.
Experience with HSIA (High-Speed Internet Access) in hospitality or multi-dwelling unit (MDU) environments.
Work Environment & Competencies
Open to flexible scheduling, including rotating shifts, weekends, and holidays as required by operational needs.
Clear technical communication with properties, clients, and internal stakeholders.
Ability to prioritize multiple simultaneous incidents and manage follow-ups to closeout
We are seeking a skilled NOC Wireless Engineer to provide comprehensive managed network solutions for both Cellular/Public Safety DAS and Enterprise WiFi environments.
This role delivers advanced monitoring, management, and support services—ensuring optimal network performance, HSIA (High-Speed Internet Access) reliability, and mission-critical public safety communications infrastructure for our properties and clients.
Primary Responsibilities
Network Monitoring & Performance Management
Conduct extensive performance and traffic monitoring across Distributed Antenna Systems (DAS) and WLAN/WiFi architectures.
Monitor RF signal quality for cellular and WiFi (2.4GHz/5GHz/6GHz) to identify degradation patterns.
Implement usage data collection and generate actionable insights for both cellular and HSIA traffic.
System Administration & Maintenance
Perform scheduled firmware and software upgrades for rXg, Ruckus (SmartZone), Meraki, Aruba, and other OEM controllers.
Define and coordinate OAM (Operations, Administration, and Maintenance) routine schedules.
Maintain and update site-specific documentation, floor plans, and network maps.
Execute backup and restore procedures for network configurations and databases.
Incident & Change Management
Manage day-to-day tasks and follow-up communication to properties regarding escalated cases.
Perform technical impact analysis for proposed changes in both DAS and WiFi environments.
Conduct post-incident reviews and root cause analysis (RCA) for network outages.
Coordinate with Cellular DAS deployment and construction teams for general deployment support.
Technical Support & Troubleshooting
Diagnose equipment failures, connectivity issues, and RF interference.
Work directly with vendors (Ruckus, Aruba, RGNets, ADRF, Comba, etc.) for complex issues requiring higher-level intervention.
Assist with field service dispatching and provide remote guidance to field technicians during on-site repairs or deployments.
Required Technical Skills
WiFi & Networking Expertise
Deep knowledge of 802.11 protocols and HSIA environment requirements.
Proficiency in Ruckus (SmartZone/Cloud), Cisco Meraki, Aruba Central/ClearPass, and RGNet (rXg).
Strong understanding of VLANs, DHCP, DNS, and IP routing.
RF & Telecommunications Expertise
DAS Architecture: Knowledge of passive, active, and hybrid fiber DAS systems.
Familiarity with Public Safety Spectrum
Experience with Spectrum Analyzers and Signal Generators for troubleshooting signal interference.
Certifications & Experience
Education & Certifications (preferred but not required)
CompTIA Network+, Cisco CCNA, or equivalent.
CWNA (Certified Wireless Network Administrator) or OEM-specific (e.g., Ruckus RAC/RAS, Meraki ECMS1 or CMNO).
DAS Specific: iBwave Level 2 (preferred) or iBwave Public Safety.
OEM Certifications: ADRF, Comba, JMA, or CommScope.
Work Experience
Minimum 2 years in a NOC environment or RF/Telecommunications role.
Proven experience in DAS deployment and Enterprise WiFi troubleshooting.
Experience with HSIA (High-Speed Internet Access) in hospitality or multi-dwelling unit (MDU) environments.
Work Environment & Competencies
Open to flexible scheduling, including rotating shifts, weekends, and holidays as required by operational needs.
Clear technical communication with properties, clients, and internal stakeholders.
Ability to prioritize multiple simultaneous incidents and manage follow-ups to closeout