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Faulu Mfb - Senior Relationship Officer Sme

Old Mutual

Accounting, Auditing & Finance full time Nairobi Posted 1 day ago

**1. KEY TASKS AND RESPONSIBILITIES **

**KEY MEASURABLE GOALS **

  • Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days.

  • Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio health.

  • Client acquisition, increase rate of MSME loan uptake and relationship management.

  • Increase revenues through cross selling of other bank products e.g. sale of cheque  books, mobile banking enrolment.

  • Active Deposit Mobilization to meet set targets.

**KEY RESPONSIBILITIES **

  • Proactively market and generate business, focusing on deposit mobilization, loan  disbursement, and overall revenue growth.

  • Undertake regular calls and visits to customers to ensure effective relationship  management and customer satisfaction.

  • Cross sell all Faulu products and services to both existing and potential clients ensuring  maximum penetration and customer retention

  • Business growth initiatives including marketing activities, new business sign ups, new  partnerships etc. 

  • Prepare credit appraisals, analysis and present to the Branch Credit Committee  meetings further review & recommendations. 

  • Adhere to current procedures, processes, memos and circulars as may be issued from  time to time. 

  • Address all customer queries within stipulated Service Level Agreements (SLAs). 

  • Monitor the portfolio quality on a daily basis and proactively institute remedial actions. 

  • Conduct regular visits and follow-ups with customers to ensure satisfaction and relationships foster long-term

  • Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)

  • Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness.

  • Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies.

  • Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections

**2. SKILLS, KNOWLEDGE & COMPETENCIES **

  • Business management skills

  • Credit management skills Supervisory skills

  • At least 5 years as a Universal Banker in MSME business

  • Lending hands on experience of at least 3 years.

**Competencies Required **

  • Good communication 

  • Interpersonal skills

  • Team leader/player

**3. QUALIFICATIONS & EXPERIENCE **

**Education **

  • Business related degree from a recognized university

**Professional Qualifications **

  • Accounts Qualification Section 4 of CPAs 

Additional (Preferred, Not A Requirement) Qualifications/Experience

  • Master’s degree

**1. KEY TASKS AND RESPONSIBILITIES **

**KEY MEASURABLE GOALS **

  • Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days.

  • Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio health.

  • Client acquisition, increase rate of MSME loan uptake and relationship management.

  • Increase revenues through cross selling of other bank products e.g. sale of cheque  books, mobile banking enrolment.

  • Active Deposit Mobilization to meet set targets.

**KEY RESPONSIBILITIES **

  • Proactively market and generate business, focusing on deposit mobilization, loan  disbursement, and overall revenue growth.

  • Undertake regular calls and visits to customers to ensure effective relationship  management and customer satisfaction.

  • Cross sell all Faulu products and services to both existing and potential clients ensuring  maximum penetration and customer retention

  • Business growth initiatives including marketing activities, new business sign ups, new  partnerships etc. 

  • Prepare credit appraisals, analysis and present to the Branch Credit Committee  meetings further review & recommendations. 

  • Adhere to current procedures, processes, memos and circulars as may be issued from  time to time. 

  • Address all customer queries within stipulated Service Level Agreements (SLAs). 

  • Monitor the portfolio quality on a daily basis and proactively institute remedial actions. 

  • Conduct regular visits and follow-ups with customers to ensure satisfaction and relationships foster long-term

  • Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)

  • Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness.

  • Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies.

  • Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections

**2. SKILLS, KNOWLEDGE & COMPETENCIES **

  • Business management skills

  • Credit management skills Supervisory skills

  • At least 5 years as a Universal Banker in MSME business

  • Lending hands on experience of at least 3 years.

**Competencies Required **

  • Good communication 

  • Interpersonal skills

  • Team leader/player

**3. QUALIFICATIONS & EXPERIENCE **

**Education **

  • Business related degree from a recognized university

**Professional Qualifications **

  • Accounts Qualification Section 4 of CPAs 

Additional (Preferred, Not A Requirement) Qualifications/Experience

  • Master’s degree
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