Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Hospital, Nairobi is to be the premier, tertiary, teaching and referral health care facility in sub-Saharan Africa. ​For over fifty years, Aga Khan University Hospital, Nairobi (AKUH) has been taking care of families in East Africa. As a private, not-for-profit hospital, we strive to provide access to quality healthcare to all who need it. At AKUH, patients are our first priority. Our team of medical professionals, faculty and staff are here to provide you and your loved ones with the highest standards of healthcare. We are committed to working together to ensure that you and your family receive outstanding medical services, first-rate facilities and compassionate care. The Aga Khan University Hospital, Nairobi has set the standard for comprehensive healthcare and modern medical education in East Africa. Our dedicated staff, advanced facilities and state-of-the-art technologies have earned the hospital great reputation as a leading medical institution and teaching hospital in the region, and beyond. Patients benefit from our unique team-based approach to car​e, which enables you to benefit from the diverse expertise of our entire team of medical professionals. As the teaching hospital for Aga Khan University’s Medical College and School of Nursing and Midwifery, we practice an evidence-based approach to medicine, driven by the cutting-edge research conducted by our experienced faculty members. Our approach to care is guided by our core principles of Quality, Access, Impact and Relevance.​Job Summary To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit. Responsibilities Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders. Receive and route samples delivered to the NGS Unit in accordance with established procedures. Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit. Ensure sample records contain all required information and are kept current. Flag discrepancies or missing sample information to the relevant NGS Unit staff. Coordinate appointments and routine client enquiries. Manage telephone calls, emails, messages, and other correspondence. Maintain accurate administrative and sample-related records. Support filing, scanning, photocopying, data entry, and document management. Assist with meetings, workshops, training sessions, and other NGS Unit activities. Support maintenance of reception and administrative supplies. Maintain confidentiality of patient, laboratory, and institutional information. Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures. Perform other related duties as assigned by the supervisor. Requirements Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field. Additional training in customer service, records management, or healthcare administration will be an added advantage. Relevant Experience Previous experience in a hospital, laboratory, healthcare, or other professional service environment is preferred. Experience in reception, customer service, records management, or administrative support. Experience maintaining registers, logs, or electronic records. Proficiency in Microsoft Office applications and basic data-entry systems.