Company Description CCI Kenya is a customer experience and business process outsourcing company serving clients across diverse industries. The organization focuses on delivering high-quality contact center and back-office services, supported by modern technology and structured processes. Teams at CCI Kenya work in a fast-paced, service-oriented environment that values clear communication, professionalism, and continuous improvement. The company emphasizes training, performance development, and collaborative teamwork to support both client outcomes and employee growth. Candidates can expect a dynamic workplace with exposure to international brands and evolving communication needs. Role Description The Communication Expert is a full-time, on-site role based in Nairobi County, Kenya. This role is responsible for planning, drafting, and refining internal and external communication materials that support CCI Kenya’s brand, operations, and stakeholder engagement. Day-to-day tasks include preparing press releases, talking points, and announcements; coordinating with internal teams to gather information; and aligning messages with organizational goals and guidelines. The Communication Expert will manage internal communications channels, support leadership with presentations and staff updates, and ensure timely, consistent messaging across email, intranet, and other platforms. The role also involves monitoring media and stakeholder feedback, identifying communication risks or opportunities, and recommending strategies to improve clarity, engagement, and reputation. Qualifications

Strong communication and writing skills, including the ability to convey complex information clearly and concisely. Proficiency in strategic communications and internal communications, with experience aligning messaging to organizational objectives. Experience drafting and managing press releases and media-related content, including coordination with media or external stakeholders. Ability to develop and execute communication plans, manage multiple projects, and meet deadlines in a fast-paced environment. Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field, or equivalent practical experience. Strong stakeholder management, interpersonal, and presentation skills, with a collaborative and inclusive working style. High attention to detail, strong editing and proofreading abilities, and familiarity with basic digital and office productivity tools. Experience in customer experience, BPO, or a similarly dynamic service environment is an advantage.

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